1. About this policy
This policy covers Ritmi at ritmibooking.com, provided by Ritmi Booking LLC. Ritmi Booking LLC acts as data controller for account administration, support, security and referral records. Consultants determine how their client scheduling information is used for their own services; Ritmi processes it to provide their scheduling tools. Privacy questions may be sent to ritmibooking@gmail.com.
2. Information used by Ritmi
- Consultant accounts: account and sign-in information, name, email address, practice details, scheduling preferences, and an optional verified recovery mobile when phone recovery is enabled.
- Client and contact details: name, primary and optional additional email addresses and mobile numbers, and email reminder preferences. A consultant or the client may provide these details.
- Scheduling information: groups, recurring times, meeting location, booking status, skipped dates, and meeting links.
- Access requests and support: the name, email, business information, and messages submitted to Ritmi.
- Optional Google connection: permissions and connection information needed to create calendar events and Google Meet links for the connected consultant.
- Billing and referrals: account-linked customer and subscription identifiers, plan, status, transaction amount/currency, renewal dates, invitation attribution and credit history. These records administer the active referral program and subscriptions.
- Branding: uploaded business logos and business names for booking-page display.
- Optional Zoom: encrypted connection information and meeting identifiers/links needed to create and manage your recurring meetings.
Do not include sensitive medical, financial, or other confidential case details in group names, booking information, or support messages.
3. How information is used
Ritmi uses this information to provide accounts, display available times, manage recurring bookings, create meeting links, respond to inquiries, and send scheduling communications when those features are enabled. Saving a reminder preference does not by itself mean delivery is active.
Booking invitations and confirmations are intended for all email addresses supplied for a client. Additional email reminder recipients follow their selected preferences. Mobile numbers are gathered as part of your contact details. A mobile receives text reminders only when the client checks the text reminder box for that number; numbers are sent to our texting provider, Twilio, solely to deliver those reminders. Mobile numbers and texting consent are never sold or shared for marketing. Reply STOP to any text to opt out.
4. Google Calendar and Google Meet
Connecting Google is optional. Each consultant authorizes their own account through Google; Ritmi does not ask for their Google password. The permissions shown by Google govern the access granted. The scheduling integration creates an event on the consultant’s primary Google Calendar and requests a Google Meet link for a Google Meet booking. Event information can include the group name, time, and recurrence details.
Connecting a calendar is not the same as promising that Ritmi checks every existing event for conflicts. Only scheduling capabilities actually enabled in Ritmi should be relied on.
Google data commitment: Ritmi’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Google data will be used only for the user-facing scheduling integration, not for advertising, sale, or training general-purpose AI models. Human access will be limited to circumstances allowed by that policy, such as user-authorized support, security, or legal requirements.
A consultant can disconnect Google from the dashboard and can revoke access in their Google Account’s third-party connections settings. Disconnecting does not necessarily delete previously created Google events or Meet links; those can be managed in Google Calendar.
5. Sharing and visibility
The booking consultant needs access to their clients’ contact details and bookings to manage appointments. Additional contacts may receive scheduling information according to the communication settings described above. Clients viewing public availability are not shown other clients’ names, contact details, or bookings.
Ritmi shares information only as needed with providers that support hosting, account access, calendar connections, and enabled communications; as required by law; or to address misuse and protect the service. Google handles information sent to its products under its own policies.
6. Personal links and sign-in storage
A personal manage link grants access to that client’s booking and contact details. Treat it as private and share it only with authorized people. Account sign-in uses essential browser storage or cookies to maintain a session. You can clear them in your browser, which signs you out. This notice does not represent consent to optional advertising cookies; payment and integration services may use their own necessary storage under their policies.
7. Retention and privacy requests
Ritmi retains information while an account is active and for as long as needed to provide the service and to meet legal or operational obligations. When information is no longer needed, it is removed or de-identified.
Consultants can delete their own account at any time from Account → Delete account. Deletion cancels any active subscription, releases and notifies booked clients, and removes the account, groups, clients, bookings and branding. Anonymized billing and transaction records may be retained as required for tax and legal purposes.
Clients can update their contact details through their personal manage link. For access, correction, deletion, or questions about an additional contact’s information, email ritmibooking@gmail.com. Requests may require identity verification. Data held independently by a consultant or Google may require a separate request to them.
8. Students and additional contacts
Ritmi may be used for student appointments, and parents or other authorized contacts may be included. Anyone who provides another person’s contact information should have permission to do so. Where a client is a minor, the consultant is responsible for obtaining any required parent or guardian consent and for confirming that providing the information is permitted.
Billing providers, purposes and legal bases
We use account and scheduling data to perform our service agreement; invitations, billing records and credits to administer the requested referral program and subscriptions; support information to answer requests; and necessary operational records to protect the service, investigate abuse and comply with law. Where applicable, bases include contract performance, legitimate interests in secure service administration and fraud prevention, legal obligations, and consent for optional connections and communications. Where phone recovery is enabled, a consultant can verify a recovery mobile while signed in and later request an account-security text code to restore access. Those numbers and verification requests are processed by our account-access provider and configured SMS provider, such as Twilio. Requesting a security code is separate from client appointment-reminder consent; message and data rates may apply. A saved contact phone alone is not proof of account ownership. Text-code sign-in does not bypass password-change or email-confirmation requirements.
Paddle, our Merchant of Record, receives the information needed for product sales, payment processing, subscription management, tax compliance and invoicing. Paddle collects payment details directly; Ritmi does not store full payment card numbers. See Paddle’s Privacy Policy. Other necessary recipients include hosting, account-access, email and calendar/meeting providers, professional legal/accounting advisers when required, and authorities where disclosure is legally required. Zoom receives information needed to manage the connected consultant’s meetings.
Security, retention and your rights
We use appropriate access controls, encrypted connections and encrypted stored integration credentials. Public booking pages do not reveal other clients’ details. No online service can guarantee absolute security. We retain account and scheduling information while needed to provide the service. Downgrade locks preserve history rather than deleting it; accounting, security, permanent grace eligibility and referral records may be retained as needed to meet legal obligations and prevent repeated rewards. Information no longer needed is removed or de-identified.
Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection, and withdraw consent for optional processing. Contact ritmibooking@gmail.com; we verify identity independently before disclosing account information. You may complain to your relevant privacy authority. Withdrawal does not invalidate earlier lawful processing, and legal retention duties may limit deletion.
9. Changes and contact
This policy is effective October 21, 2026. Material changes will be posted here and communicated as appropriate. Contact Ritmi at ritmibooking@gmail.com. See also the Terms of Service.